Privacy Policy

Cozy Care ("Cozy Care", "we", "us", "our") operates this website (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when you place an order or create an account
• Payment information (processed securely by our payment gateway — we do not store full card numbers)
• Order history, wishlist items, and product reviews you submit
• Communications you send us (support requests, feedback)

We also automatically collect certain information when you use the Site:

• Device and browser information, IP address, and pages visited
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

• To process and fulfil your orders, including shipping and invoicing
• To communicate with you about your orders, account, or customer support requests
• To send promotional emails or SMS, where you have opted in — you can unsubscribe at any time
• To improve our Site, products, and customer experience
• To detect and prevent fraud or misuse of the Site
• To comply with legal obligations, including tax and invoicing requirements under Indian law

3. Sharing Your Information

We share your information only as necessary to operate the Site, including with:

• Payment gateways (e.g. Razorpay) to process transactions securely
• Shipping and logistics partners to deliver your orders
• Service providers who help us operate the Site (hosting, email, analytics)
• Government or regulatory authorities, where required by law

We do not sell your personal information to third parties.

4. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect Site functionality.

6. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data, subject to our legal obligations (e.g. tax records)
• Opt out of marketing communications

To exercise these rights, contact us at info@cozycare.co.in.

7. Children's Privacy

The Site is intended for use by adults. We do not knowingly collect personal information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

Cozy Care
6/5 VIJAY NAGAR NEAR MANGAL CITY, Indore, Madhya Pradesh, 452010

Email: info@cozycare.co.in
Phone: +919179827493