Shipping Policy

This Shipping Policy explains how we process, pack, and deliver your Cozy Care order across India.

1. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Timelines

• Metro cities: 3–5 business days
• Other cities and towns: 5–8 business days
• Remote/rural pin codes: 7–10 business days

Delivery timelines are estimates provided by our shipping partners and are not guaranteed. Delays may occur due to weather, courier disruptions, or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if any, are calculated at checkout based on your order and delivery address
• Cash on Delivery orders may carry an additional COD handling fee of ₹49, shown at checkout

4. Order Tracking

Once your order is dispatched, you'll receive a tracking link via email/SMS. You can also view order status from My Orders in your account.

5. Delivery Coverage

We currently deliver to most serviceable pin codes across India through our courier partners including Delhivery, Blue Dart, and India Post. If your pin code is not serviceable, this will be indicated at checkout before you complete payment.

6. Failed or Delayed Deliveries

Please ensure someone is available to receive the package at the delivery address. If a delivery attempt fails, our courier partner will typically make 3 attempts before returning the shipment to us. Repeated failed deliveries may result in order cancellation, with a refund processed as per our Return, Refund & Cancellation Policy.

7. Damaged or Incorrect Items on Arrival

Please inspect your package on delivery. If it arrives damaged or you receive an incorrect item, contact us at info@cozycare.co.in within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund.

8. Contact Us

For any shipping-related questions, reach us at info@cozycare.co.in or +919179827493.