Return, Refund & Cancellation Policy

1. Order Cancellation

• You may cancel an order free of charge as long as it has not yet been shipped
• To cancel, go to My Orders and select "Cancel Order", or contact us at info@cozycare.co.in
• Once an order has shipped, it cannot be cancelled — you may initiate a return instead once delivered
• We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud, with a full refund issued

2. Returns

We accept returns within 7 days of delivery if:

• The product is damaged, defective, or materially different from what was ordered
• The product is unused and sealed, in its original packaging

Because these are hygiene and cleaning products, items that have been opened or used (including those with a broken safety seal) cannot be returned unless they are defective, damaged, leaking or incorrect — please share photos of the product and packaging when you contact us.

How to initiate a return

1. Go to My Orders and select "Return Item", or email info@cozycare.co.in with your order number and photos of the issue
2. Our team will review and approve the return within 1–2 business days
3. Once approved, our courier partner will pick up the item from your address, or you may be asked to ship it to us — we'll confirm which applies to your order

3. Refunds

• Once we receive and inspect the returned item, refunds are processed within 5–7 business days
• Refunds for prepaid orders are credited to the original payment method
• Refunds for Cash on Delivery orders are processed via bank transfer or UPI — you'll be asked to share your bank/UPI details
• Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged/defective item)

4. Exchanges

If you'd prefer an exchange (e.g. different color, or a replacement for a defective item) instead of a refund, mention this when initiating your return and we'll arrange it, subject to stock availability.

5. Non-Returnable Situations

• Change of mind after the product has been used or the packaging has been opened beyond inspection (except for defective items)
• Damage caused by misuse, or use that does not follow the instructions on the product label
• Returns requested after the 7-day window has passed

6. Contact Us

For any return, refund, or cancellation questions, reach us at info@cozycare.co.in or +919179827493.