Terms & Conditions

These Terms & Conditions ("Terms") govern your use of this website (the "Site"), operated by Cozy Care ("Cozy Care", "we", "us", "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or using the Site under the supervision of a parent or guardian, to place an order. Our products are household cleaning and hygiene products and must be used as described in each product's label and usage instructions.

2. Products and Pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise
• We reserve the right to change prices, product descriptions, and availability at any time without prior notice
• Product images are for illustration; actual color/packaging may vary slightly
• In the rare event a product is listed at an incorrect price due to a technical error, we reserve the right to cancel the order and refund the amount paid

3. Orders

Placing an order on the Site is an offer to purchase, which we may accept or decline. An order is confirmed only once you receive an order confirmation email/SMS. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspected fraudulent activity.

4. Payments

We accept payments via the methods listed at checkout (cards, UPI, net banking, and Cash on Delivery where available). Payments are processed securely through our third-party payment gateway. Cash on Delivery orders may be subject to a handling fee, shown at checkout.

5. Shipping

See our Shipping Policy for delivery timelines, charges, and coverage areas.

6. Returns, Refunds & Cancellations

See our Return, Refund & Cancellation Policy for full details.

7. Product Safety & Use

Our handwash, dishwash, laundry, toilet, glass, tile and floor care products are meant for household use only. Please read the label before use, follow the dilution and usage instructions, keep products out of reach of children and pets, and do not mix them with other cleaning products. Cozy Care is not responsible for injury or damage resulting from misuse or from use contrary to the label instructions.

8. Intellectual Property

All content on the Site — including the Cozy Care name, logo, product photography, and written content — is owned by or licensed to Cozy Care and may not be copied, reproduced, or used without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Cozy Care shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it, except where such liability cannot be excluded under applicable Indian consumer protection law.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh.

11. Changes to These Terms

We may revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

Cozy Care
6/5 VIJAY NAGAR NEAR MANGAL CITY, Indore, Madhya Pradesh, 452010

Email: info@cozycare.co.in
Phone: +919179827493